FAQ

How do I know if a mover is legitimate?
You must check the licensing of every moving company you are considering as you want to use a licensed and insured company to ensure that your move goes smoothly.

How can I check a Moving Company’s Licensing and Insurance?
To check a moving company or moving broker’s licenses, insurance, safety data and other services related to the transportation industry please visit: http://safer.fmcsa.dot.gov/. When visiting, make sure to have the company’s DOT or MC number so you can see the requested data.

Why should I use a Moving Company instead of a broker?
Moving brokers act as middlemen between the person who is moving and the moving company. Brokers do not do the actual moving and typically do not own trucks or moving equipment, or have a professional moving staff. A moving company will have trucks and employs movers to perform your move.

How do I know that a moving company is Reputable?
Check the company’s record with the Better Business Bureau – http://www.bbb.org. You can see an overview of when the moving company was established and check the rating of that company. We recommend only using companies with an A rating that have been in business for at least 5 years. A poor rating with the BBB can be a red flag- showing that a company does very little, if anything, to resolve customer complaints when things do go wrong.

What about review sites?
Reviews on social media sites should be taken with a grain of salt as they cannot be verified. Anyone can go on these sites, write any type of review for a company, and post it.

Why do I need an estimate?
An estimate helps you understand the moving costs ahead of time and avoid any surprises on moving day. Make sure to receive a written estimate. When comparing prices from different companies, ensure that you are using only an A rated company with the Better Business Bureau and that all estimates are based on the same size shipment.

What do you need to know to offer me a basic moving quote?
To receive an accurate quote we first need to know from where to where you are moving. If you are moving locally, we will need to know the number of bedrooms and rooms you are moving. If you are moving from state to state, we need an inventory list of the items that do not fit into a box and an estimated number of boxes.

What do you need to know to offer a complete moving quote?
In addition to the size of the move we would need to know if there are stairs involved at origin and destination. Will you need packing services? Do you have any specialty items to be moved like pianos, chandelier, grandfather clock etc? Will we be able to park our moving truck in front of your home at origin and destination.

Why is charging by inventory for long distance moves better?
There are companies that charge based on the weight of the shipment. They will weigh the truck before your move, and once again after your items have been loaded. Your final cost will be based on the actual weight of your shipment. This might seem great, but because there is no way to weigh your furniture before your actual move – all you get before the pickup is an “estimate”. Most of these companies will even go as far as offering you a “binding estimate” but it is a binding only for the estimated weight. One pound different and the estimate is no longer binding. We made it simple – you give us a list of items that you want to have moved and we guarantee your price for that list as described. Easy to understand, no need to guess the weight of your furniture, just tell us what you have and we will give you an easy to understand binding price for your move.

What should I expect to pay for local moving services?
Local moves are charged at an hourly rate and the final cost is based on the actual time it took to complete your move. There are two payments: The first is a deposit to schedule the moving truck and crew, and the second and final payment is due when the movers are finished placing your items in your new home.

What should I expect to pay for long-distance moving services?
For long-distance moves, your quote is guaranteed for your inventory list and based on the distance between the pickup and delivery locations. Please make sure to provide your agent with all the details of your move for a precise quote. There are three payments for long-distance moves: A deposit to schedule the move, a payment at the pickup location, and a final payment upon arrival at the destination.

Why do you need an inventory for a long-distance move?
We calculate our price for your move based on your inventory. Using your inventory, we are able to give you a guaranteed price to move the items on your list. This way, you know the price before we arrive at your home and start working. Our prices are as accurate as your list and will never change unless you decide to add items to your moving list.

Why is charging by inventory for long distance moves better?
There are companies that charge based on the weight of the shipment. They will weigh the truck before your move, and once again after your items have been loaded. Your final cost will be based on the actual weight of your shipment. This might seem great, but because there is no way to weigh your furniture before your actual move – all you get before the pickup is an “estimate”. Most of these companies will even go as far as offering you a “binding estimate” but it is a binding only for the estimated weight. One pound different and the estimate is no longer binding. We made it simple – you give us a list of items that you want to have moved and we guarantee your price for that list as described. Easy to understand, no need to guess the weight of your furniture, just tell us what you have and we will give you an easy to understand binding price for your move.

What is a guaranteed rate per cubic foot? – long distance only
We understand that you have a lot on your plate while arranging your move. Things are occasionally overlooked, like a dresser, a couple of boxes, or a rug. This is why we supply you with a guaranteed rate per cubic foot for long-distance moves. With a guaranteed rate per cubic foot, there is no penalty fee for items added to the shipment on the day of the move. You’ll pay for adding items on the day of the move, but the rate will stay the same—no surprise penalty rates will be applied to the whole shipment.

The guaranteed rate per cubic foot also gives you flexibility. If on the day of the move we find a couple of boxes that were not on the original inventory, you can decide if you’d like to add them to the shipment at the same rate per cubic foot, or you can replace something less important from the shipment without raising the price. You are in control. By giving you a guaranteed rate per cubic foot, we save you money and avoid the guess and stress.

Why is guaranteed rate per cubic foot important?- long distance only
Some of our competitors will charge an additive rate to accommodate additional items, space, or weight on the day of the move. That additive rate can be as high as 250% over their original rate. This can affect the final cost of the move. We protect our clients with a guaranteed rate per cubic foot, meaning that there is no penalty fee to add items to your shipment on the day of the move.

Are my items insured while in transit?
You have several levels of insurance coverage available to you. As a fully insured company,we offers you limited liability coverage at no additional cost. Alternatively, you can purchase full value protection, or you can purchase an insurance policy from a third party insurance company. We suggest checking with your homeowner or renters insurance provider about coverage options they may offer.

Will movers wrap my furniture?
The movers will wrap your furniture with durable moving pads so that everything’s protected during the move.